Customer Support Representative; German Speaking

Requirements

• Please note we can only consider candidates who are able to speak and write in both German and English to a fluent / native level
• You have an interest (or background) in the restaurant or hospitality industry (It’s certainly not mandatory, but we do appreciate any proven experience)
• You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there)
• You have the ability to know what’s right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions
• You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up
• Value your integrity, and respect the trust our customers place in Open Table’s products/ brands and would never lie to our clients just to make them happy
• You enjoy the flexibility and challenges that come with a script free environment
• You use your experience and personality to provide excellent service
• You are not only receptive to feedback, but you actively seek it, and look for ways to implement it
• Excellent communication skills, with a bias towards customer service
• You have Strong communication skills: active listening, writing/typing, informal communications
• Restaurant/ hospitality experience (or even just being a “foodie”) preferred
• You have 1+ year experience providing customer support, by phone, email, chat, preferably in a software support environment
• Have experience using current Microsoft Windows and Apple operating systems
• You hold knowledge of iOS and Apple Hardware

• Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for Open Table customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?)
• Answer customer and employee calls, emails, chats, Whats App (and any future form of contact we may come up with)
• Provide outstanding service
• Know your limitations and when you should ask for assistance
• Own the resolution to the problem; don’t leave the customer hanging
• Accurately and efficiently log all contacts in our CRM (Salesforce)
• Our UK Customer Support function operates from 07:00 - 20:00, 7 days a week, 365 days a year
• Our Customer Support Representatives work 5 days a week, working 8.5 hour shifts (including break time) - the earliest shift is 07:00 - 15:30 & the latest is 11:30 - 20:00
• Once you join, you'd be assigned a set shift, so it's important to be fully flexible with the days & times you can work