Customer Operations Executive; French, Spanish or Polish speaking United Kingdom

Customer Operations Executive (French, Spanish or Polish speaking)

London, United Kingdom

At Liberis, our mission is to empower small and medium‑size businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in‑life support and play a key role in scaling our business across the UK & Europe.

We’re looking for a bilingual (English & French, Spanish or Polish) Customer Operations Executive to join our growing London team. This is an excellent opportunity for a graduate or early‑career professional to build experience in Fin Tech, payments and customer operations within a fast‑growing international business.

• Be the main point of contact for our merchants across the UK & Europe
• Own customer queries end‑to‑end via phone, email and live chat
• Investigate and resolve payment‑related issues
• Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
• Share customer feedback to help improve our product and processes

• Fluent English & one other language, either French, Spanish or Polish
• Strong communication and problem‑solving skills
• Interest in fintech or financial services
• Organised, adaptable and eager to learn

Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.