Customer Service Specialist; German Speaking

Customer Service Specialist (German Speaking)

London, UK

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Open Table is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest.

If you come with some computer networking or technical knowledge, even better.

The goal is not to get the customer off the phone as fast as possible (unless that’s what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in Open Table. Our global customer base is diverse so you’ll need to be able to adapt to their various styles accordingly.

You will become our best marketing tool, and will help foster a prosperous relationship with both customers!

Please note we can only consider candidates who are able to speak and write in both German and English to a fluent / native level.

Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for Open Table customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?)

Answer customer and employee calls, emails, chats, Whats App (and any future form of contact we may come up with)

Know your limitations and when you should ask for assistance

Own the resolution to the problem; don’t leave the customer hanging

Accurately and efficiently log all contacts in our CRM (Salesforce)

• Our UK Customer Support function operates from 07:00 - 20:00, 7 days a week, 365 days a year.
• Our Customer Support Representatives work 5 days a week, working 8.5 hour shifts (including break time) - the earliest shift is 07:00 - 15:30 & the latest is 11:30 - 20:00.
• Once you join, you'd be assigned a set shift, so it's important to be fully flexible with the days & times you can work.
• The team work 3 days a week in the London office (Tues, Weds & Thurs)
• You’ll be required to work public holidays & on weekends too (usually Saturday or Sunday)

• The intended start date is Monday 17th August 2026, the following 5 weeks will be for training.
• Successful candidates must attend all days of training for the 5 weeks.

You have an interest (or background) in the restaurant or hospitality industry (It’s certainly not mandatory, but we do appreciate any proven experience)

You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there)

You have the ability to know what’s right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions

You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up

Value your integrity, and respect the trust our customers place in Open Table’s products/ brands and would never lie to our clients just to make them happy

You enjoy the flexibility and challenges that come with a script free environment

You use your experience and personality to provide excellent service

You are not only…