Concierge Officer

Contract terms

Starting salary: SC4 (£30,288 – £31,611)

Work location:

Alexandra House, 10 Station Road, Wood Green, London, N22 7TR

Hours per week: 36 per week
Contract type:
Fixed term contract (12 months from start date)
Closing date:
Sunday, 28th June 2026 at 23:59
Expected interview date:
Wednesday 8th July 2026

If you are intending on going for a secondment opportunity, please insure you had notified your line manager/head of service to seek approval

We’re looking for a proactive and customer‑focused Concierge Officer to provide a welcoming and secure reception service for residents and visitors. You’ll act as the main point of contact, ensuring the smooth day‑to‑day running of the building, including monitoring access, managing visitor entry, and maintaining the safety and cleanliness of communal areas. The role also involves responding to emergencies, logging repairs, supporting residents with queries, and liaising with internal teams to resolve issues efficiently.

You’ll be part of the Estates and Neighbourhoods service within Housing and Building Safety, working closely with the Concierge Manager and Housing teams. The team is committed to creating safe, well‑maintained, and inclusive communities for residents. Collaboration is key, and you’ll frequently interact with colleagues, residents, contractors, and external agencies to deliver a high‑quality housing service and ensure residents feel supported and secure in their homes.

You’re a confident communicator with strong interpersonal skills and a genuine passion for helping people. With experience working with the public—ideally in a reception, housing, or security environment—you’re organised, adaptable, and able to work independently, often during shift or unsocial hours. You’ll be comfortable using IT systems, handling a varied workload, and dealing calmly with challenging situations, including emergencies or anti‑social behaviour.

A commitment to equality, excellent customer service, and community wellbeing is essential for this role.

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.