Apprentice Customer Advisor

Role Summary

Location:

Stellantis &You Nottingham

Contract:

Fixed Term Contract

Salary:
Competitive

We’re looking for someone with a passion for customer service, strong organisation and communication skills, and a willingness to learn. Full training is provided through our Performance Academy, with additional online and induction training.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award.

• 2-year fixed term contract
• Training at our dedicated Academy
• Specialised training sessions with our in-house trainer
• 22 days’ holiday + bank holidays, increasing to 26 days with continued service
• Career progression opportunities
• Employee Car Scheme: up to two company‑branded vehicles with insurance, servicing, and breakdown & tyre cover
• Employer Contribution Stakeholder Pension Scheme: up to 7% contribution
• Employee Share Scheme
• Reward Gateway money savings at large retailers
• Employee Assistance Programme: access to counselling, practical information, and digital resources
• Highly competitive performance bonus (role dependant)
• Additional retail discounts via Rewards Apps
• Enhanced maternity, paternity and adoption leave

• Have a passion for customer service, everyday.
• Guide every customer through the Stellantis &You UK Customer Journey.
• Communicate clearly with customers and colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell additional work advised through the Vehicle Health Check process.
• Quote and sell Service Plans to retain customers within the group.
• Encourage customer satisfaction feedback via exit briefing and follow‑up contact.
• Be the go‑to person when the customer wants us to.
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update customers on progress or additional works needed.
• Prepare and explain invoices and take payments.