Receptionist, Customer Service​/HelpDesk

• Receptionist
• London Bridge
• £27,000 Benefits

An exciting opportunity has arisen for a Receptionist to join a premium flexible workspace environment based in London Bridge. This is a front-facing, hospitality-led role where the Community Host will act as the first point of contact for all members, clients and visitors, delivering an exceptional and memorable experience every day.

The role is central to creating a vibrant, professional and welcoming community, while also supporting the smooth day-to-day running of the centre and contributing to commercial performance. This opportunity would suit someone who thrives in a fast-paced, people-focused environment and takes real pride in delivering outstanding customer service.

• Deliver a warm, professional and engaging welcome to all visitors and members
• Build strong relationships and support a positive community culture within the centre
• Support onboarding and move‑ins to ensure a seamless experience
• Handle queries efficiently and resolve issues at first point of contact
• Support networking events and community initiatives
• Maintain exceptional presentation standards across all communal areas

• Support the setup and delivery of meetings and events
• Ensure rooms are fully prepared and presented to a high standard
• Assist with AV/technology setup and room turnarounds
• Support smooth delivery of events from start to finish

• Identify upselling opportunities across workspace, meetings and additional services
• Support tours and viewings of the space for prospective clients
• Assist in driving occupancy and revenue performance
• Ensure show offices and meeting spaces are always immaculately presented

• Support day-to-day operations and front desk management
• Monitor communal areas and report maintenance issues
• Assist with supplier coordination and deliveries
• Maintain high standards of cleanliness and presentation at all times
• Support administrative tasks and system updates

• Follow all company policies including GDPR and AML requirements
• Support daily health & safety checks and reporting procedures
• Assist with incident reporting and emergency procedures
• Ensure contractor compliance while on site

The ideal candidate will be:

• Highly professional, well presented and reliable
• Naturally customer-focused with a hospitality mindset
• Energetic, enthusiastic and confident dealing with people
• A strong team player with excellent communication skills
• Calm under pressure with the ability to multitask
• Proactive with strong attention to detail
• Comfortable working in a fast‑paced, hands‑on environment
• Experience & Skills

• Previous experience in hospitality, coworking, serviced offices, retail or customer service is highly desirable
• Confident using booking systems, email and Microsoft Office
• Strong communication skills and a professional approach
• Customer-focused with a genuine passion for service delivery
• Comfortable supporting a varied and dynamic workload

• Minimum 5 GCSEs (including English and Maths grade 4/C or above)
• Further education in Hospitality, Business or Customer Service is advantageous but not essential

• Competitive salary and benefits package
• Opportunity to work in a premium, design‑led workspace environment
• Training and development opportunities
• Strong focus on career progression within hospitality and operations
• A dynamic, people‑first working culture