Customer Service Advisor

As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Aim for first‑contact resolution wherever possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.

• Has customer service experience (preferably in a fast‑paced environment).
• Is a confident and professional communicator with a friendly approach.
• Is a problem solver:
  Ability to think on your feet and prioritise tasks.
• Has strong interpersonal skills:
  Empathetic, patient, and a team player.
• Has a target‑driven mindset:
  Comfortable working with KPIs.
• Is a multitasker.
• Is a fast learner:
  Willing to quickly adapt and understand payroll services.

• 25 days annual leave (increasing with service) + bank holidays
• Pension
• Health Assured
• Life Assurance
• Cycle to Work Scheme
• Awards
• Long Service Recognition
• Spectrum life
• Annual Pay Review Employee Referral

Location:

Chester, CH4 9RF

Salary: £25,275 – £25,275

Workplace:
Office

Experience:

Mid

Hours:

Mon – Fri 9:00 – 17:30