Guest Experience & Accessibility Lead
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-19
Listing for:
Merlin Entertainments
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Merlin Entertainments in Greater London seeks a Guest Excellence Manager to enhance guest experiences at the iconic London Eye. This full-time permanent role involves leading the Customer Services team, driving accessibility initiatives, and improving the overall guest journey.
The ideal candidate thrives under pressure, excels in customer service leadership, and is passionate about delivering exceptional guest interactions. Benefits include a Merlin Magic Pass, retail discounts, and volunteer days.
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