Guest Experience Agent, Pre St. Regis

Guest Experience Agent

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Guest Experience Agent, you will be at the heart of delivering exceptional and personalised guest journeys, ensuring every interaction feels effortless, refined and memorable. Acting as a key ambassador of the hotel, you will go beyond traditional Front Office duties to anticipate guest needs, resolve requests and create meaningful connections throughout the stay. This role is ideal for a service-driven professional who thrives in a dynamic luxury environment and is passionate about exceeding guest expectations.

Key Responsibilities

• Deliver warm, personalised and anticipatory service throughout the guest journey
• Support guests with check-in, check-out and all aspects of their stay experience
• Respond promptly to guest requests, enquiries and concerns, ensuring complete satisfaction
• Proactivel...