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Senior AI-Driven Customer Experience Lead

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Baringa Partners LLP
Full Time position
Listed on 2026-06-19
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

Baringa Partners LLP is seeking a Senior Consultant or Manager to join their Customer practice in London. The successful candidate will lead initiatives to enhance customer service through innovative AI solutions and operational improvements.

This role includes responsibilities such as redesigning contact centre operations and applying AI effectively across customer journeys. The ideal candidate should possess deep expertise in customer contact operations and provide strategic leadership in transforming service delivery.

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Position Requirements
10+ Years work experience
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