Supporter Liaison Officer

Reporting to the Head of Fan Engagement, the role of Supporter Liaison Officer is a vital part of the Marketing and Supporter Relations teams  role will provide a customer focused service within a fast paced and busy environment, ensuring a friendly helpful and knowledge service for the wider fanbase and vising supporters.

Key objectives of the role

• Encouraging open, respectful, and supportive engagement between QPR supporters and the club, helping to strengthen relationships, enhance mutual understanding, and promote positive experiences for both home and visiting fans.
• Supporter Communication:
  Serve as the primary, accessible and approachable point of contact for home and visiting supporters. Handle enquiries, feedback and matchday arrangements.
• EFL Club Liaison:
  Engage in regular contact with fellow Supporter Liaison officers at other Championship and EFL clubs throughout the season. Foster positive working relationships, share best practice and collaborate to support the effective management of visiting supporters.
• Act as a trusted advocate for supporters within the club, ensuring supporter perspectives and feedback are actively and effectively represented and considered in key decision‑making processes. Work collaboratively across internal departments to support, continuing to help strengthen the relationship between the club and its fanbase.
• Act as the club’s point of contact for communication with supporters. Represent the club and often lead at supporter group meetings, which include, but are not limited to:
  Supporter Advisory Board (QPR SAB) meetings, Disabled Supporter Association (QPR DSA) meetings, and seasonal Fans’ Forums.
• In addition to being the club’s SLO, also being the club’s Disability Access Officer (DAO). Liaise with relevant outside organisations and internal departments to ensure the club is providing the best possible service to disabled supporters.
• Assist the clubs Marketing department with events and activations, which include, but are not limited to:
  Junior Hoop events, family focused matchdays, the Academia Fan Zone on a matchday, Fan Forums and Season Ticket Holder/Member events.
• Look after the club’s activations around the EFL Family Excellence Award twice‑seasonal mystery visits. Ensure all relevant departments are aware and are actively working to ensure the highest level of excellence on a matchday, as always. Provide support and advice to all relevant departments if requested. Provide a follow‑up report to the Commercial Director and Head of Fan Engagement once issued by the EFL.

What are we looking for?

• An enthusiastic, confident and outgoing individual with a passion for football and customer service.
• Previous experience in customer service settings in desirable, alongside knowledge of the EFL and football.
• Strong written and verbal communication skills
• Strong interpersonal skills and communication skills

• Previous experience working in a footballing environment
• Previous experience working in a customer facing role.

• A genuine team player
• Demonstrates genuine care and a people‑first approach when supporting customers
• Someone with a professional “can do” attitude with strong organisational and administrative skills as well as high level of confidentiality
• An innovator – you continuously think of improvements and new ways of working
• Hardworking, enthusiastic and committed
• R eceptive to feedback about own behaviour, strengths, and areas for improvement
• Loyal, committed and detail oriented

What can we offer you?

• Private health insurance, Death in Service and Income Protection (once you pass your probation)
• Discounted QPR merchandise and season tickets, free staff matchday tickets
• Learning and Development opportunities
• An inclusive and collaborative working culture
• 25 days of annual leave + bank holidays

Queens Park Rangers Football Club is committed to safeguarding and promoting the welfare of children and vulnerable adults. We are committed to safer recruitment throughout the Club. An enhanced DBS check is a requirement of the role.

As a small and tight knit team Queens Park Rangers Football Club recognises the need for personal development and team spirit to enable the Club to achieve its objectives . This job description is intended as a guide to the main responsibilities and is not intended to restrict any individual in the performance of other duties as required by the Company.