Event Coordinator, Customer Service​/HelpDesk

The Event Coordinator is responsible for supporting the end-to-end planning and delivery of events, ensuring seamless execution and a high standard of client service. The role involves managing bookings, coordinating event logistics, liaising with internal teams and stakeholders, and overseeing event operations from setup through to completion.

Working closely with the Events Manager and cross-functional teams, the Event Coordinator ensures all event requirements are met, maintains accurate systems and reporting, and contributes to delivering high-quality, client-focused event experiences.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM and 7 PM, with flexibility as per business needs)

• Financial Freedom
  :
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
  PLUS, in-house coffee, breakfast and lunch are included!
• Secure Your Future
  :
  Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters
  :
  Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally
  :
  Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence
  :
  Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community
  :
  Take one paid day off annually to support a cause you’re passionate about!

• You will be the first point of contact for our Hosts, Bookers and Guests providing a warm and informative welcome and introducing them to the area and its facilities.
• You will be extremely customer focused and be able to deal with enquiries and queries in a pro‑active and efficient manner ensuring guest satisfaction at all times.
• Assist with the coordination and production of all assigned meetings and events.
• Coordinate the planning and delivery of all aspects for an event, taking complete ownership for each event from the confirmed booking, planning and logistics, through to the delivery and follow up of all bookings.
• Work in partnership with all other service providers including catering to develop and deliver events successfully.
• Day to day event management for all event activity.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together
  .
• Proven experience in reservations, event planning or coordination.
• Proficient in business administration.
• Strong organisational and time‑management skills with the ability to handle multiple events simultaneously.
• Ideally have experience using event management software programs.
• Ability to work both independently and in a team environment.
• Excellent interpersonal skills on all levels.
• Flexibility to work non-standard hours as required by event schedules.
• Strong Microsoft Office skills.
• High level of attention to detail.

Rapport Guest Services is a multi-award-winning company, delivering front- and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at