Customer Service Advisor

Customer Service Advisor - Woolwich

Apply today and join our Mayflower group!

We are looking for a customer service advisor to act as the first point of contact for our customers, providing product/service information, answering questions and resolving any emerging problems customers may face with accuracy and efficiency.

You will be a role model and leader in areas of teamwork, customer focus and continuous improvement to align with the company vision and critical success factors.

• Taking calls and building rapport with business customers each day on our contact centre and dealing or directing queries.
• Fixing any issues quickly and efficiently, so customers feel valued every time.
• Interacting with internal stakeholders to solve client queries in a proactive manner.
• Responsible for client liaison and generating sales reports and processing sales orders.
• Work closely with the Sales Team to support the sales function and provide administrative support to sales, operations, and finance teams.
• Responsible for client related queries on products, deliveries, and services.
• Most important is a can‑do attitude and a proactive approach to work, someone who really cares about the work they do for customers.

• A salary of £26,000.00 working 40 hours per week
• 23 days annual holiday + bank holidays
• phs Perks offering excellent discounts across hundreds of UK retailers
• A range of benefits including pension, enhanced maternity and paternity pay, life assurance
• 24 hour wellbeing helpline and access to Digital GP for you and your household

• Committed, show pride in their work, and who are positive & friendly
• Passionate and dedicated
• Team player
• Excellent communicating
• Must clear an enhanced DBS check

Mayflower Washroom Solutions is a market leader in washroom hygiene and consumable provision, with over 19 years’ experience of service delivery on a national basis. Our four divisions offer clients a complete solution to managed services.

Mayflower and phs Group is the leading hygiene services provider in the UK, Ireland and Spain, with over 3,000 personnel. We provide washroom, floorcare, healthcare and specialist services to over 120,000 customers ranging from large single sites to multi‑national restaurant chains, healthcare establishments and small owner‑occupied shops.

At phs, we pride ourselves on our diverse workforce, ensuring an inclusive environment for all staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.