Host, Customer Service​/HelpDesk, Customer Service Rep

We are excited to be recruiting for a Welcome Host to join our team at one of London’s most iconic destinations. Standing at an impressive 278m, this incredible building offers guests breathtaking panoramic views of the capital from the 58th floor.

This is an exciting opportunity for an enthusiastic and guest-focused individual who thrives in a fast-paced environment and is passionate about creating memorable experiences.

As a Welcome Host, you will deliver exceptional service from the moment guests arrive, creating warm welcomes, meaningful connections and lasting first impressions.

Type of

Contract:

Full-time, Permanent

Hours: 35 per week

Working Days: 5 days out of 7 (7 days a week operation)

Will include weekends and Bank Holidays 9-6pm - with the occasional evenings and early mornings for Event Support

Shifts
: 9am to 6pm

Salary: £29,233 per annum

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

• Create exceptional first impressions by delivering a warm, engaging and professional welcome to every guest.
• Be a visible and proactive presence, supporting guests throughout their visit and helping to create memorable experiences.
• Respond confidently to guest enquiries and resolve issues wherever possible, escalating when needed to ensure the best outcome.
• Support all guests to enjoy their visit, including families, elderly visitors and those requiring additional assistance, ensuring everyone feels welcomed, informed and valued.
• Keep guests updated on timings, queues and key information, creating a smooth and enjoyable visitors journey.
• Ensure all guests are welcomed and admitted in line with ticketing and access procedures.
• Take pride in maintaining a clean, organised and welcoming environment that reflects an exceptional guest experience.
• Champion a safe environment by following health and safety procedures and supporting emergency protocols when required.
• Anticipate guest needs, take ownership and look for opportunities to enhance the overall experience.
• Contribute to a positive and collaborative team culture through open communication, professionalism and support for colleagues.

• Shareour Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Possess a warm, outgoing personality with the ability to build strong rapport with key stakeholders.
• Demonstrate excellent verbal and written communication skills in English.
• Be creative, proactive, organised, highly detail‑focused, process‑driven, and resourceful, with a positive, can‑do attitude.
• Be confident working independently as well as collaboratively within a larger team.
• Present yourself impeccably and display exceptional interpersonal skills.
• Bring genuine passion for delivering outstanding guest service in every interaction.
• Ideally have a minimum of one year of customer service experience in a similar role, such as front‑of‑house reception within a luxury hotel, premium airline, attraction or corporate environment.

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.