Customer Service Co Ordinator

Location: Greater London

Customer Service Helpdesk / Coordinator

Location:

London

Job Type: Full-Time Monday to Friday. Hybrid working with 2 days in our office near Waterloo. Monday is a mandatory office day and a day choice.

About the Role

We are seeking a reliable and enthusiastic Customer Service Helpdesk / Coordinator to join our growing team. This is an excellent opportunity for an organised individual with strong customer service skills who enjoys working in a fast-paced environment and providing excellent support to both customers and colleagues.

The successful candidate will play a key role in coordinating customer enquiries, maintaining accurate records, and ensuring a high standard of service delivery.

Key Responsibilities

* Handling incoming customer enquiries via telephone and email.

* Providing excellent customer service and resolving issues efficiently.

* Coordinating and scheduling works with customers and field-based staff.

* Maintaining accurate records and updating internal systems.

* Producing reports and processing information accurately.

* Assisting with administrative tasks and supporting the wider team.

* Ensuring customer requests are handled in a professional and timely manner.

* Working independently while also contributing positively to a team environment.

Skills and Experience Required

* Previous customer service experience is essential.

* Strong numerical skills and confidence working with figures.

* Good knowledge of Microsoft Word and Excel.

* Excellent communication and organisational skills.

* Reliable, punctual, and professional approach to work.

* Ability to work independently using initiative.

* Strong attention to detail and problem-solving skills.

* A positive attitude and willingness to learn.

* Salesforce experience would be advantageous but is not essential, as full training will be provided