Neighbourhood Housing Support Officer

Job Description

Salary: £37,312 - £39,724

Grade: Level 2 Zone 2

Location: 5 Pancras Square, N1C 4AG

Contract Type: Permanent x 2 , Fixed Term x 4

Hours: Full Time (36 hours)

Closing Date: Wednesday 1st July 2026 at 23:59

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.

The Neighbourhood Support Officers will provide an efficient and effective service to residents and the Neighbourhoods team enabling estate-based teams to direct their attention to the most urgent or complex issues. You will be responsible for the management and letting of the council's non-residential assets which include garages, parking spaces and sheds.

Working closely with Council's Customer Service Team you will process orders for keys and fobs. You will be responsible for ensuring that our residents receive a prompt acknowledgement to their enquiry and ensure that the most urgent cases are allocated appropriately where they cannot be dealt with at first point of contact. You will actively collaborate with various stakeholders to create a positive and thriving living environment.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

• We are looking for someone who shares our ambition to make Camden the best place to live and work, and who is passionate about delivering services that put residents at the heart of everything you do.
• You bring a caring and proactive approach, always looking for ways to support residents early and ensure positive outcomes.
• You are a strong communicator who can build positive relationships with residents, colleagues and partners, and you are confident working collaboratively across teams to provide a joined‑up service.
• You take pride in making services accessible, approachable and responsive to the diverse needs of the community.
• You are organised and detail‑focused, with the ability to manage enquiries, update systems accurately and ensure work is progressed efficiently.
• You are comfortable using digital systems and handling a variety of administrative tasks, including drafting correspondence, coordinating actions and supporting service delivery.
• You take a proactive and solution‑focused approach to managing enquiries, helping to unblock issues and ensure residents receive timely responses.
• You are also confident supporting the management of non-residential assets, including garages, sheds and parking spaces, ensuring they are effectively administered and maintained in line with service standards.

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.

At Camden, we are committed to making our recruitment process barrier‑free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long‑term health conditions.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.