Customer Service Coordinator

Location: North West London

At Graphic Packaging International, we package lifes everyday moments for a more renewable future. We produce everything from the paper cup that may have held your coffee this morning, to the box that contained your frozen meal last night, to the box that held your beer or pop cans last weekend. As one of the worlds largest global producers of fiber-based consumer packaging, we strive to be environmentally responsible in our industry and in the communities where we operate.

We are committed to workplace diversity and offer compensation and benefits that are among the industrys best to reward the talented people who make our company successful. Job Purpose Were looking for a highly organised Customer Service Coordinator to strengthen our Customer Service Team by providing first - class administrative support and helping to produce essential customer documents. Main Responsibilities Assist the Customer Service Team with the smooth day - to - day running of customer accounts.

Generate daily stock sheets and call - off reports for customers with accuracy and attention to detail. Work with Customer Service Executives to maintain and update customer forecasts using Excel spreadsheets. Ensure all retail management and customer sample requests are organised and dispatched on time. Maintain regular communication with Customer Service Executives and the Team Leader to ensure customer needs are consistently met.

Use clear verbal and written communication to collaborate with customers and internal departments. Act as a friendly and professional ambassador for the Customer Service function. Develop positive working relationships with key customer contacts to support long - term partnership success. Skills/ Qualifications Previous experience working within a Customer Services environment Excellent IT skills (inc Excel) Excellent standard of numeracy and literacy Ability to work under strict deadlines and targets, preferably in a fast paced manufacturing environment Interpersonal Skills Excellent communication skills with the ability to understand clear written and verbal instructions.

Good understanding of procedures and processes. Highly responsible, reliable and flexible with a strong work ethic Quality and safety conscious Hours of work This is an office based role working 37.5 hours weekly. Graphic Packaging International maintains a formal flexi-time arrangement, under which contracted working hours may be undertaken at any time between 8:00am and 6:00pm, Monday to Friday. Why join Graphic Packaging International?

We are one of the UKs leading folding carton manufacturers Agrowing business in the food packaging industry and partof the network that serves all major UKsupermarkets Competitive salary Benefits including Life Assurance If this sounds like something you would like to be a part of, wed love to hear from you. A World of Difference. Made Possible. Graphic Packaging International is proud to be an equal opportunity workplace.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.