Lloyds Banking Group Customer Support - Westfield Shopping Centre

Job Title

Customer Support (Full‑time)

Halifax, Westfield Shopping Centre – within a reasonable distance to Lloyds and Halifax branches.

35 hours per week, including Saturdays. Flexibility in hours may be required and will be discussed in advance.

£32,330, increasing to £33,080 after 6 months.

• Provide face‑to‑face support to customers in branches.
• Handle everyday banking tasks.
• Offer reassurance, guidance, and practical support during important moments such as bereavement, fraud concerns, vulnerable situations, and digital banking confidence.
• Promote and support our digital services, help customers use online and mobile banking independently.
• Recognise opportunities to connect customers with the right products and services.
• Adapt to different customer needs and work confidently with online, phone, web chat, video or social media channels as you progress.

• A minimum of 12 months of customer service experience.
• An authentic people person – honest, genuine, caring about helping people with their finances (no prior banking experience required).
• Ability to build relationships quickly and deliver an excellent customer experience.
• Empathy, care, integrity, and the commitment to deliver on promises and go above and beyond for customers.
• Team collaboration to meet customers’ needs.

After 12 months in a customer‑service role, you can progress within the Group into specialist areas such as Digital, Operations, Fraud, Financial Planning, or leadership roles, supported by our Skill Progression Framework and accreditations.

• Generous pension contribution up to 15%
• Annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Flexible benefits to adapt to your lifestyle (e.g., discounted shopping)
• 22 days’ holiday (increasing over time) plus bank holidays – pro‑rated for part‑time roles
• Well‑being initiatives and generous parental leave policies
• Uniform provided

We are disability confident and welcome reasonable adjustments for our recruitment processes. We are committed to fostering a diverse, equitable and inclusive workplace.