Client Services Lead

Overview

Customer Success Lead
London | Hybrid | Up to £95K

We're partnering with a fast-growing AI SaaS platform turning complex data into real commercial advantage.

Own and grow enterprise customer relationships while helping build a best-in-class Customer Success function.

You'll sit at the centre of customers, product, and engineering driving adoption, value, and long-term growth.

• Lead strategic enterprise SaaS relationships
• Drive platform adoption & value realisation
• Partner with product & engineering to shape customer outcomes
• Build and scale Customer Success frameworks
• Bring structure to a fast-moving, high-growth environment

• Enterprise Customer Success experience (SaaS, AI, or data platforms)
• Strong relationship builder with a commercial mindset
• Comfortable in ambiguity
• able to create structure where it doesn t exist
• Experience scaling Customer Success = big plus

This isn t just CS delivery.

It s your chance to shape how Customer Success operates in a scaling AI business and directly impact how customers realise value from cutting-edge technology.

If you re ready to step into a role with real ownership and impact

Let s talk.

Or apply directly: j

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