Client Success Analyst

About the Role:

Grade Level (for internal use): 07

The Client Success team supports buyside and sellside clients across EMEA. You will work with experienced colleagues in a collaborative, fast‑moving environment where no two days are the same. Our clients range from Tier 1 to Tier 3 firms and rely on us for responsive, high‑quality support. In this role, you will help create a positive client journey through day‑to‑day interactions that drive product adoption, client satisfaction, and long‑term retention.

As a Client Success Analyst, you will help clients get value from S&P Global Market Intelligence solutions by providing timely support, practical guidance, and a strong service experience. Your work will help strengthen client relationships, increase product usage and engagement, and support retention and growth across existing accounts. This role is also a strong entry point for someone who wants to build client relationship, market, and product knowledge for future growth within the business.

• Manage inbound client queries through our case management email system and phone lines, working with global support teams in the US, EMEA, and Hong Kong to provide timely updates and resolutions.
• Act as a day‑to‑day point of contact for buyside and sellside clients, helping with service queries and application support.
• Join and support client meetings, including training sessions, product demonstrations, and transactional support conversations.
• Prepare scheduled and ad hoc reports accurately and on time.
• Investigate client issues, identify root causes, and help coordinate next steps to resolve them.
• Work closely with Product Build teams to log, track, and help resolve production issues affecting clients.
• Partner with Professional Services during client onboarding to support training and user access setup.
• Stay informed about market and regulatory developments that may affect client service activities, and apply updates to team processes when needed.
• Build your knowledge by learning from experienced colleagues, sharing insights with the wider team, and contributing to continuous improvement.
• Prioritize your work effectively, ask for guidance when needed, and adapt as team and client priorities change.
• All employees are required to work from the office a minimum of 2 days per week.

• Bachelor’s degree or equivalent relevant work experience.
• Strong interest in capital markets and financial markets, with a desire to learn more about how our clients operate.
• Comfortable using Microsoft Office and online tools.
• Clear written and verbal communication skills, with the ability to explain information in a simple and professional way.
• Strong interpersonal skills and a collaborative approach to building trusted relationships with clients and colleagues.
• Good organization and time‑management skills, including the ability to manage priorities, ask questions when needed, and deliver high‑quality work.
• A proactive mindset, attention to detail, and willingness to learn through feedback, shadowing, and hands‑on experience.
• A positive, team‑first attitude with enthusiasm for building relationships and supporting shared goals.
• We require all candidates who reach the final stage of our interview process to attend at least one in‑person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

• Previous experience in client service, customer support, operations, or a financial services environment.
• Language skills are welcome, but not essential.
• An interest in learning about financial data, market workflows, and client‑facing products.
• Confidence working across global teams in a fast‑paced environment.

• Health & Wellness:
  Health care coverage designed for the mind and body.
• Flexible Downtime:
  Generous time off helps keep you energized.
• Continuous Learning:
  Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future:
  Secure your financial future through competitive pay, retirement planning, a continuing education…