Visitor Services Associate

Salary Range: £27,549 to £32,031 per annum

Closing Date: midnight on 28 th June 2026

We are seeking a proactive and customer‑focused individual to join the University of Sunderland in London as a Visitor Services Associate
.

This role provides a key front‑of‑house presence, acting as the first point of contact for students, staff, and visitors, delivering a responsive, professional and welcoming service.

The successful candidate will bring excellent customer service skills, strong communication abilities and the confidence to manage a busy reception environment, ensuring a high‑quality experience for all stakeholders.

• Deliver a professional and welcoming front‑of‑house service to all visitors
• Provide accurate information and resolve queries or elevate where needed
• Manage reception operations, including visitor flow and maintaining a professional environment
• Support building access and security processes
• Maintain accurate records and update systems in a timely manner
• Support key student activities and work collaboratively with internal teams

• Experience in a customer‑facing environment delivering high‑quality service
• Strong communication and interpersonal skills
• Ability to manage competing demands in a busy environment
• Good IT skills, including Microsoft Office and systems use
• Strong organisational skills with attention to detail and reliability
• Experience in a higher education or similar environment
• Experience supporting events or student‑focused activities

Based in Canary Wharf, the University of Sunderland in London is a dynamic campus delivering year‑round education with multiple student intakes. Our professional services teams play a vital role in supporting student success.

• Four‑day working week pilot (32 hours, no reduction in pay)
• Generous annual leave and closure days
• Training and development opportunities
• Season ticket loan
• Cycle to Work and Electric Car schemes
• Modern Canary Wharf campus
• Living Wage Employer
• Please note that this role is fully office‑based, so you would be working onsite each day.

As an employer, we are committed to providing equal opportunities for all employees and job applicants. We recognise that diversity and inclusion are essential to our success, and we believe that a workforce that reflects the diversity of our communities makes us stronger and more innovative. All applicants will be evaluated based on their qualifications, skills, and experience relevant to the job.

We are committed to ensuring that our hiring process is fair and transparent, and we encourage applicants to notify us if they require any reasonable adjustments during the application or interview process.