Team Member, Customer Service​/HelpDesk

Job Overview

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem‑solving pros, you’ll play a key role in making every guest’s stay unforgettable.

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our check‑in gate and our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe and inviting environment where guests, owners and visitors feel completely at home.

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact and efficiency.
• Comfortable working outdoors at our check‑in gate, welcoming guests and owners as they arrive.