Reception Manager

Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.

Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge‑style service that reflects the environment expected by our client’s community.

The effective management of the Reception services. Providing support and guidance in the efficient and professional provision of reception, switchboard, helpdesk, administration and security services.

• Lead by example to provide a customer‑focused reception service through the reception and security teams.
• Maintain health and safety standards in line with company policy.
• Organise schedules to ensure sufficient coverage, particularly during peak periods, and monitor the performance and appearance of all reception staff.
• Team Presentation and Image:
  Ensure all reception staff are dressed in the correct uniform and that their appearance enhances the business image.
• Foster cooperation and helpfulness with all other departments.
• Enhance skills and knowledge through ongoing training and development, benefiting yourself, the staff, and the customers.

Working Pattern: Monday - Friday. 8 hours per day with 1 hour of unpaid lunch.

• Genuine interest in customer service excellence
• A strong team player, highly confident and positive
• Proven experience of successfully managing sites and teams and working with external clients
• Self‑motivated and innovative
• Previous experience within a similar role

• Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
• Flexible working – including part time roles, because life doesn’t run on a 9‑5 schedule.
• Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments – whether family, personal or unexpected.
• Give back time – paid volunteering days for the causes you care about.
• Room to grow – career development and learning opportunities for all stages of your career.
• Financial security – pension schemes and life assurance.
• Exclusive discounts – save on entertainment, leisure, and even travel!