Customer Services Advisor

Location: Mile End

Pay:
From £12.71

Job Description:

Customer Service Advisor

Location:

North Baddesley, near Southampton Pay: £12.71 per hour

Hours:

Flexible shift pattern - 5 x 8-hour shifts per week, Monday to Sunday V3 Recruitment are working with our client, a rapidly growing outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team. This is a fantastic opportunity for someone with a passion for customer service and an interest in outdoor and camping products.

You will develop in-depth knowledge of their product range, enabling you to confidently support both potential and existing customers with their enquiries. You will be communicating with customers across multiple channels including phone, Whats App, Facebook Messenger, Instagram DMs, email, and SMS, using a digital ticketing system (Gorgias).

Key Responsibilities Respond to customer enquiries across multiple channels via the Gorgias ticketing system Provide clear, helpful, and high-quality responses to ensure customer issues are resolved efficiently Follow standard processes for returns, exchanges, and general customer support Work a variety of shifts, including evenings and weekends Adapt quickly to new processes and changes within the business Work collaboratively with the team to maintain and improve the company's 4.7/Excellent Trustpilot rating Ideal Candidate We are looking for motivated individuals who are enthusiastic about the outdoors and enjoy helping others.

You will be detail-oriented, process-driven, and take pride in delivering excellent customer service. You will ideally have experience in:
Delivering high-quality customer service across multiple channels Working towards KPIs and CSAT targets Using customer service or ticketing platforms such as Zendesk or Freshdesk (experience with Gorgias is a bonus)

What We Offer £12.71 per hour, increasing in April Flexible shift patterns - 5 x 8-hour shifts per week Weekends: 9am - 5pm Evening shifts up to 10pm (worked from home) Free on-site parking in North Baddesley Fully stocked office kitchen with tea, coffee, biscuits, and fruit What You'll Love About Working Here Casual dress code Opportunity to borrow products from the full tent range Friends and family discount Relaxed and friendly company culture Chance to be part of a fast-growing business with global expansion plans Regular team socials and product testing opportunities from February onwards If this sounds like the right role for you, apply today!

Job Types: Full-time, Temporary

Work Location:

In person