Customer Success Manager

Salary: Up to £30,000 basic, depending on experience, plus incentives

Hours: Monday to Friday

We are recruiting for a Customer Success Manager to join a growing business in a client-focused role.

This would suit someone with strong customer service experience who enjoys building relationships, solving problems, and making sure clients receive the best possible experience. You do not need to come from a software background, but you will need to be confident, proactive, organised, and commercially aware.

As Customer Success Manager, you will be responsible for looking after a portfolio of clients, acting as their main point of contact and ensuring they are getting the most from the service.

You will build strong relationships, understand each client’s needs, spot opportunities to add value, and work closely with internal teams to make sure clients are well supported.

This is a great opportunity for someone who is naturally helpful, switched on, and able to think outside the box to ensure clients have everything they need.

• Managing and supporting a portfolio of existing clients
• Acting as the main point of contact throughout the client journey
• Building strong, long-term client relationships
• Understanding client requirements and identifying ways to improve their experience
• Ensuring clients are receiving maximum value from the service
• Proactively checking in with clients and resolving any issues quickly
• Spotting opportunities to upsell or introduce additional services where appropriate
• Working closely with internal teams to coordinate support and resolve queries
• Maintaining accurate client records and updates
• Supporting renewals, retention, and overall client satisfaction

• Previous experience in customer service, account management, client support, or customer success
• Confident speaking with clients by phone, email, and face to face
• Friendly, energetic, and professional
• Naturally proactive with strong problem-solving skills
• Able to think on your feet and use initiative
• Organised, reliable, and able to manage multiple clients at once
• Commercially aware, with the confidence to spot opportunities to upsell
• Positive attitude and genuine desire to help customers succeed

We review every application carefully and will be in touch quickly with candidates who look like a strong match.