Customer Service Advisor

The Role

We are seeking an energetic and people focused Customer Service Advisor to join our London Depot team. This is a fast paced, people facing role where you’ll be at the heart of delivering a great customer experience. As the first point of contact, you’ll bring positivity, confidence and a solutions focused approach to each interaction, helping to ensure smooth order and delivery management.

• Act as the primary point of contact for customers, handling enquiries in a friendly, professional and engaging manner.
• Process customer orders and repeat orders efficiently, ensuring accuracy while meeting service targets.
• Manage and coordinate customer complaints and returns with a proactive mindset, working closely with internal teams to achieve positive outcomes.
• Respond to customer queries related to deliveries, orders, and account management, keeping customers informed and reassured.
• Identify opportunities to improve processes and contribute ideas to enhance the overall customer experience.
• Maintain accurate records, complete reporting, and carry out general administrative duties.

• Strong customer service and communication skills with a confident, personable approach.
• Excellent attention to detail and organisational abilities.
• Ability to multitask, stay organised and perform well in a fast-paced environment.
• A proactive problem solver.
• Experience in order processing or logistics/customer service environment (desirable, but not essential).

215 Tunnel Ave, London SE10 0QW

Monday to Friday

8.30-5pm

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.