Lloyds Banking Group Customer Support - Kensington

Job Description Summary

End Date:
Friday 03 July 2026

Salary Range: £32,330 - £32,330

We support flexible working –  for more information on flexible working options

Flexible Working Options:
Flexibility in when hours are worked

Job Title:

Customer Support

Location(s):
Kensington, working across our Lloyds and Halifax branches within a reasonable distance

Hours:

35 hours per week, including Saturdays

Working Pattern:
Full-time. To support changing customer demand, there may be times where these hours need to be adjusted. We’ll always discuss this with you and aim to agree any changes in advance. Flexibility to support this is beneficial.

Salary: £32,330, increasing to £33,080 after 6 months.

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

• A minimum of 12 months customer service experience.
• Honest, genuine, people‑person who cares about helping people with their finances (no previous financial services experience required).
• Ability to quickly build relationships to give customers a fantastic experience.
• Passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving customers confidence in the service you’re providing.
• Commitment to deliver on your promises and go above and beyond for your customer.
• Genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Full uniform provided.

We’re disability confident, and we’re committed to creating an environment in which everyone can thrive, learn and develop. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We believe in building strong foundations; we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.