Customer Success Intern; Winter

Customer Success Intern (26/27 Winter)

Motion Metrics Ltd — London, England, United Kingdom

Motion Metrics Ltd is a London‑based sports technology scale‑up with offices in London (UK) and Innsbruck (Austria). Our first product, Carv, is the world’s first digital ski coach. Carv’s smart trackers retrofit to any ski boot to measure motion, which is then processed via our iOS or Android app to provide real‑time coaching.

We have worked with top‑level instructors from PSIA (The Professional Ski Instructors of America), CSIA (Canadian Ski Instructors Association) and Interski to create algorithms that effectively assess ski technique. Carv gives real‑time feedback through your headphones, to help take your skiing to the next level through practical, skier‑specific advice.

Carv is pioneering a new type of sports wearable device within the fast‑growing sports‑tech industry. This far, sports wearables have focused on tracking and motivation. But Carv offers a teaching and coaching service, forging a new path within this sector. Carv has the capacity to transform ski technique by providing one‑on‑one coaching for each day of skiing — and we’re then able to use the learnings from thousands of athletes to improve the technique of an individual skier in fun, interactive and effective ways.

This is an outstanding opportunity to work in a fast‑growing, sports technology scale‑up in London, alongside a fantastic team of operations and marketing experts, hardware and software engineers, who are all passionate about changing the paradigm of coaching.

"The biggest testament to Carv’s coaching abilities is that I could see my skiing improving in only a few hours" — 5
* review in Stuff Magazine

"The speed with which real‑time coaching was ironing out the wrinkles in my technique was striking. There’s no other way to get feedback quite like this. Instructors can only give you a debrief after your descent — and even then it will be based on what they suppose is going on in your boots. Carv’s coaching comes straight from the sole."

— Sunday Times

• We’re looking for individuals to help us forge this new path within the sports‑tech industry. After onboarding and training, successful applicants will spend time in at least two different areas of Customer Success (Membership and Sales, Product and Logistics) gaining valuable exposure to different areas of business operations.
• The successful applicants will spend up to three months based in Innsbruck, the capital of the beautiful North Tyrol region and a world‑renowned snow sports destination. Here, they’ll be provided with accommodation in our company flat in the city, with easy access to various resorts in Austria.
• Outside time based in Austria, work will be based in our London office in Vauxhall, where we have a flexible work policy.
• Internship phasings:
  September 2026 — March 2027 and November 2026 — April 2027
  .

• Process and respond to customer queries through all Carv communication channels.
• Answer incoming customer calls regarding billing issues, product queries and general customer concerns.
• Be at the forefront of the customer journey, helping to devise solutions and suggest improvements to any issues under the customer experience umbrella.
• Work as part of a team of interns to help drive success by problem‑solving and turning frustrated clients into repeat customers.
• Work on cases with other departments during specific rotations.
• Work closely with the Operations and Product team, providing a direct impact on the business from day one.
• We’re looking for outgoing, customer‑focused individuals, with the ability to produce high‑quality work both as part of a team and on their own initiative. Previous experience in a customer‑facing role would be advantageous but is not required.
• A knack for problem‑solving is a must. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and effective solution to each problem. Successful candidates will have a strong command of the company’s customer success policies and be well‑trained in product knowledge — critical for offering quick and accurate assistance to…