Neighbourhood Housing Officer - Colindale - IPSC LTD

iPeople SC Solutions is currently recruiting for three Neighbourhood Housing Officers to start in this busy team based in North West London. The roles are for a minimum of 3 months up to 12 months.

• Deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
• Manage low level anti‑social behaviour (ASB) in the neighbourhood, ensuring that incidents of ASB are resolved quickly and efficiently.
• Deal with tenancy breaches and take appropriate action where necessary.
• Carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation’s performance indicators.
• Work with residents and other departments to identify estate improvements in the neighbourhoods.
• Undertake tenancy audits and, where necessary, take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.
• Manage tenancy changes to include assignments, successions, name changes, etc.
• Provide advice and support to vulnerable residents to enable them to sustain their tenancy.
• Support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods.
• Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication, etc.
• Work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods.
• Ensure that safeguarding is observed whilst carrying out duties.
• Provide periodic reports which may include basic statistical information.
• Be aware of external support agencies and have the ability to effectively signpost residents to appropriate service providers to help them sustain their tenancy.
• Be able to work alone; visit residents in their home while observing the organisation’s lone working procedures.
• Investigate and resolve complaints in accordance with the Organisation’s policies and procedures.
• Identify opportunities for service improvements and make recommendations where appropriate.