Customer Success Associate

Metaview

Metaview is re‑engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, reduce toil, and make hiring decisions with more precision.

Our AI Assistant for Recruiting is used by over 3,000 companies worldwide and makes recruiting flows drastically more efficient.

Metaview was founded by Siadhal and Shahriar after their experience scaling Uber and Palantir. We are growing 5x YoY and backed by investors in the US and Europe.

Customer Success Associate

We’re building a new category of product and have onboarded thousands of companies and tens of thousands of users. With rapid expansion, we’re looking for a Customer Success Associate to ensure our SMB and mid‑market customers enjoy a seamless and engaging experience on Metaview, driving retention and growth.

Your role will be to:

• Onboard like a pro: Deliver high-impact onboarding for new SMB and mid‑market customers, ensuring a smooth ramp and quick path to value.

• Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.

• Own account health: Track usage to detect risk, balancing higher‑touch engagements with a scaled approach.

• Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.

• Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.

• Champion the customer voice: Surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.

Last year we 5X’d revenue ($m’s). We’re on track to do the same in 2025. This is a career-defining opportunity to join a tiger team, creating a best‑in‑class approach to Customer Success.

• 2+ years’ experience in a customer/stakeholder-facing role. This could be in Customer Success, Sales, Rev Ops, or similar.

• Enthusiasm for meeting new people and spreading that energy through your approach.

• A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.

• A love for experimenting and trying new ideas without fear of iterating and failing.

• Our brand is intelligent, low‑BS, authentic and deeply customer‑oriented. As a champion for our brand, you’ll need to be these qualities too.

• Sharp, systematic, resilient, and motivated to win.

• Part of our founding Customer Success team: a phenomenal platform for accelerated career growth.

• Optimising value from the best product in a new category that already generates a ton of customer love.

• Generous salary and equity in a Series A startup growing 4x YoY.

• All the benefits you expect and more.

Are you ready to join the best teammates you’ll ever work with?