Guest Experience Leader: Accessibility & Service Excellence
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-02
Listing for:
Merlin Entertainments
Full Time
position Listed on 2026-07-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Merlin Entertainments is looking for a Guest Excellence Manager to lead the customer service team at the iconic London Eye. This full-time, permanent role requires a customer service specialist who can improve guest experiences and handle high-profile complaints with care and clarity.
The successful candidate will drive projects that enhance guest journeys and champion accessibility. Enjoy benefits such as discounts, free tickets, and an employee assistance program.
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