Client Relationship Manager German Speaker; m​/f​/d

Travelzoo is hiring a Member Services Associate. This position is based in either our London or Manchester office and reports directly to the Head of Customer Service.

• …
  Skilled in escalating service issue resolution: lead investigations, negotiate client solutions, and design systemic fixes to prevent recurren
• ce Confident to partner with Sales and Production teams to resolve operational issues related to travel offers, including deal structure, disclosure accuracy, fulfillment, and communicatio
• ns Driven to manage and resolve client billing disputes, payment reconciliations, and invoicing discrepanci
• esKeen to lead and administer the quality assurance programme across front line and escalations service teams, setting quality standards and driving performance accountabili
• tyAble to conduct structured performance audits of service team operations to verify policy and process compliance; identify gaps and implement action pla
• ns Eager to produce regular member and client insights reports and contact centre performance reviews; translate data into actionable recommendations that enhance the member journey and agent effectivene
• ss Motivated to evaluate and champion new agent tools, workflow automation, and client portal enhancements that improve the user experience and operational efficien

• ...
  A degree educated professional with 3–5+ years of progressive experience in customer service, client success, account management, or service oper
• ions Experienced in serving as the primary contact for client relationship manage
• ment
  
  Able to translate customer service content and communications for German-speaking members, including templates, correspondence, and support mater
• ials Highly organized, possess strong analytical and problem-solving sk
• illsA confident communicator who can exercise independent judgment and decision-ma
• king Fluent in German (written & oral) - please note this is a must-have requirement for the posit
• ion.
  
  Proficient in Microsoft Excel and Powe

• you…
  Broaden your horizon by working with a global team and potentially in a different c
• ountry
  
  Experience one of our travel deals first-hand each year, with additional vacation days and a travel budget – we call it the Travelzoo Expe
• rience
  
  We recognize your achievements with our employee
• awards
  
  Enjoy working like an entrepreneur? Our flat hierarchies will provide you with this oppor
• tunity
  
  We offer competitive compensation and benefit pa