Lloyds Banking Group Customer Support - Kensington

Role Overview

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of the role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

• Adapt to different customer needs, promote and support digital services.
• Help customers use online and mobile banking independently.
• Recognise opportunities to connect customers with the right products and services.
• Collaborate closely with colleagues to ensure customer needs are met.

• Minimum of 12 months customer service experience.
• Calm under pressure, adaptable, and empathetic.
• Honest, genuine, caring about helping people with their finances.
• Ability to build relationships quickly to give customers a fantastic experience.
• Commitment to deliver on promises and go above and beyond for customers.
• Team player collaborating with colleagues.

As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media. We also offer a wide range of career opportunities in Digital, Operations, Fraud, Financial Planning and leadership roles.

We are disability confident and committed to building a workforce that reflects the diversity of the customers and communities we serve.

• Generous pension contribution up to 15%.
• Annual performance‑related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Discounted shopping and lifestyle benefits.
• 22 days’ holiday (increases over time) plus bank holidays, pro‑rated for part‑time roles.
• Well‑being initiatives and generous parental leave policies.
• Annual salary review on 1 April.

• 35 hours a week, including Saturdays.
• Full‑time pattern with potential adjustments discussed in advance.
• Salary: £32,330, increasing to £33,080 after 6 months.