Customer Support Associate - JustGiving

About the Team

Our Customer Support team are the heart of what we do; they look after everyone using Just Giving and are the go-to on all aspects of our platform. In essence, we're dedicated to helping people support the causes they care about.

About the role

We’re looking for a Customer Support Executive to join our London office – well, a customer champion!

As well as being fun, friendly and passionate about what we do, you understand that our customers’ opinions are critical to running the business. With that in mind, you’re confident about getting feedback to the right people at the right time.

We work with an amazing community of fundraisers, charities and businesses, so we’re looking for someone who’s keen to become an expert in giving. You will provide outstanding support at all times, ensuring our customers are happy and successful in supporting the causes they care about. You’re a natural problem solver who is calm in the face of pressure, and you take real pride in representing what we do.

What you'll be doing

Making sure our community and the charities we work with are provided with an outstanding level of support and that their feedback is valued and acted upon. You will be the voice of Just Giving, helping those who need it when they need it.

• Providing front-line support for Just Giving charities, companies, fundraisers, crowdfunders and donors
• Working across all our channels (i.e. email, chat and - if the occasion arises, in person too)
• Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible
• Reviewing customer interactions and ensuring that the relevant team is notified when technical issues arise
• Listening out for inspiring customer stories and circulating them to the wider business - this helps everyone stay focussed on the voice of the customer
• Handling difficult customer queries sensitively and confidently
• Supporting the team in general and going where the customer demand is

What we need you to bring

• Previous experience within Support isn’t necessary but we are open to it
• You will have an attentive, caring and calm demeanour
• Great listener and confident communicator
• Problem solver who is keen to get to the heart of the issue
• You will be an extremely organised and motivated individual
• PASSION FOR DOING GOOD! We're proud of what we do, you should be too

Why join us?

At Just Giving we're passionate about making good things happen. We work collaboratively, take risks and learn from our mistakes, as well as our successes.

If you're curious, ambitious and thrive under pressure then we'd love to hear from you.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.