Neighbourhoods and Communities Officer LBHF

Job Details

Salary range: £43,308 - £45,852 per annum

Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE
and Cobbs Hall, Fulham Palace Road, London SW6 6LL

Hours per week: 36

Contract type: 15 x Permanent

Closing date: 28 July 2026

Contact details for informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities, a;
Declan Teague, Head of Neighbourhoods and Communities,

Are you passionate about people, places, and making communities thrive? Do you enjoy being out and about, meeting residents, solving problems, and creating real, lasting impact? Join us as a Neighbourhoods & Communities Officer and play a central part in shaping neighbourhoods where residents feel safe, supported and proud to live.

This is a hands on, people first role where every day is different. You’ll be the friendly face of the council across a patch of around 400 households, building relationships, supporting residents to sustain their tenancies, tackling issues early and driving improvements that make neighbourhoods cleaner, safer, and more vibrant.

If you love variety, responsibility and making things happen — this role is for you.

Working pattern: No hybrid working, Monday to Friday 9am to 5pm and also working on one Saturday in six from 9.30am to 2pm with a day off in lieu the following week.

• Be a visible, trusted presence on your patch — residents will know you, rely on you, and come to you first.
• Own your neighbourhood: from repairs to estate services to community improvements, you’ll be the guardian of your estates.
• Solve real problems — from tenancy issues to ASB cases — using a thoughtful, resident centred approach.
• Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services.
• Lead estate inspections, make sure safety standards are met, and take action on anything that puts residents at risk.
• Champion resident engagement — listening to local voices, empowering community groups and driving small projects that make a big difference.
• Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice.
• Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed.
• Welcome new tenants, carry out sign ups, viewings and six week visits and set people up for success in their new homes.
• Respond to emergencies on estates with calm, empathy and practical support.
• Everything you do will contribute to safer, happier, better connected neighbourhoods.

• A naturally empathetic, curious approach to understanding residents and their neighbourhoods.
• Great communication skills — you enjoy working with people from all walks of life.
• Problem solving ability — you stay calm, get the facts and follow issues through to the end.
• Strong organisation skills — you can juggle priorities and still deliver quality.
• Confidence using data and insight to improve services.
• Creativity and flexibility — you adapt, try new approaches and think differently.
• A commitment to excellent customer service — every interaction matters.
• Team spirit — you collaborate well and build strong working relationships.
• Experience in customer service (in any sector) is essential — housing experience is great but not required.

• Work autonomously, with no two days the same.
• See the direct impact of your work.
• Build real relationships with residents and partners.
• Work in a supportive team that values creativity, inclusion and emotional intelligence.
• Have opportunities to learn, develop and grow.
• Make a real difference in people's lives.

We are a protected and inclusive employer, committed to fairness, respect, and equal opportunity. We comply with all applicable equality and disability legislation and actively promote diversity in recruitment, retention, and progression. We are a Disability Confident Employer and will ensure the recruitment and selection process is accessible and barrier-free.