Airline Groups & Reservations Consultant

Airline Reservations & Groups Consultant Wanted

Do you have experience of working for an airline and are looking for a new challenge?

• Group sales and reservations handling
• Taking reservation calls from both direct passengers and trade partners
• Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build)
• Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
• Daily and monthly airlines sales reports and reconciliation
• Dealing with ticket reissues, upgrades, reroutes, lost tickets, etc.
• Taking calls from passengers and dealing with all aspects of customer service
• Taking calls from travel agents & tour operators
• Occasional face-to-face dealing with passengers

• Minimum two years' experience in an airline reservations role
• GDS knowledge preferably Sabre
• Knowledge of fares and ticketing an advantage
• Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash
• Ability to work under pressure
• Excellent telephone manner
• Ability to work as part of a team

• Must be customer focused, well presented, and well spoken
• Good time management and organisational skills
• Must be professional whilst under pressure
• Excellent attention to detail
• Brilliant telephone manner
  
  Ability to work under pressure
• Flexibility

Up to £28,000

Full time office based role

Monday – Friday working (8 hour shift)

Travel benefits