Customer Services Associate

Responsibilities

• Monitor inbound and outbound shipments daily to ensure timely delivery.
• Advise customers daily on service‑related issues such as customs detentions, ETA of flights and trucks.
• Work with customers daily to develop excellent working relationships.
• Analyze repetitive operational problems and develop possible service solutions.
• Advise customers on the latest booking times and required documentation.
• Book shipments using the Marken booking system.
• Support other Marken departments (Customer Relationship Management, Transport, Operations, Sales) and supply customers with Marken service information.
• Develop partnerships with customers by understanding their industry and logistical requirements.
• Maintain extensive contact with customer representatives, local and regional aviation sites, and other operational locations.
• Participate in scheduled meetings to discuss service performance and concerns.
• Build working relationships and coordinate with other departments within the customer's organization.

• Complete and thorough understanding of aviation / airline networks.
• Excellent communication skills with the ability to influence stakeholders.
• Strong problem‑solving and prioritization skills.
• Adherence to all company policies.
• Flexibility to work variable hours, including weekend coverage in Customer Services.
• Willingness to undertake reasonable duties as requested by the Line Manager or Branch Manager.