Customer Success Manager - German Speaker

Client Success Manager

Location: London, UK

Hours: Monday–Friday, 9:00–17:30 BST

Work Model: Hybrid (3 days in the London office, 2 days remote)

Foreign language: Fluent in German and English

We are looking for a Client Success Manager (CSM) to join our Digital Brand Services (DBS) team. In this role, you will work closely with Fortune 1000 clients, building strong relationships and helping them protect and manage their global brands online.

This is a client relationship and customer success role, focused on account management, client satisfaction, and strategic guidance. It is not a sales position, although you will work closely with the sales team to support account growth when relevant.

This role is not commission-based, but there is an incentive program for top performers.

Key Responsibilities

• Build and maintain strong relationships with B- and C-level client stakeholders
• Act as the primary point of contact for assigned client accounts
• Provide strategic insights, analytics, and recommendations to clients
• Ensure high client satisfaction, retention, and long-term relationships
• Partner with internal teams to ensure client requests and projects are delivered successfully
• Conduct client presentations and business review meetings
• Maintain accurate account information in the CRM system
• Stay up to date on industry trends affecting clients’ digital brands

Requirements

• 3+ years of B2B Account Management, Client Success, or Customer Relationship Management experience
• Experience working with senior stakeholders (Director/C-level)
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple client priorities in a fast-paced environment
• Strong customer service mindset
• Interest in technology and the Internet ecosystem
• Salesforce CRM experience is a plus
• Background in domains, brand protection, cybersecurity, or digital services is beneficial but not required
• Additional languages are a plus