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Rail Customer Experience & Safety Lead

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: East Midlands Railway
Full Time position
Listed on 2026-07-08
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 25000 - 35000 GBP Yearly GBP 25000.00 35000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

East Midlands Railway is hiring a Customer Service Officer at London St Pancras. The role involves ensuring trains are dispatched safely and on time, supporting customers, and assisting with station security. Applicants will work rotating shifts, including evenings and weekends, with full safety training provided. The position offers a 10% unsocial allowance, a London allowance, and various employee benefits.

We encourage applications from women and ethnic minorities to build a diverse workforce.

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