Customer Success Manager
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-09
Listing for:
PULL UP LTD
Full Time
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager, CRM System
Job Description & How to Apply Below
About the Role
Help our event organizers succeed by providing exceptional support and guidance. You'll be the primary point of contact for key accounts, ensuring they get maximum value from our platform.
What You'll Do- Manage relationships with key event organizers
- Onboard new customers and ensure successful adoption
- Identify upsell and expansion opportunities
- Gather customer feedback and advocate internally
- Create customer education resources
- 3+ years in customer success or account management
- Strong communication and relationship‑building skills
- Problem‑solving mindset and proactive approach
- Experience with CRM and support tools
- Ability to manage multiple accounts simultaneously
- Experience in events or hospitality industry
- Knowledge of ticketing platforms
- Experience with enterprise customers
- Data analysis skills
- Competitive salary with equity options
- Flexible hybrid working arrangement
- 25 days annual leave + bank holidays
- Commission on expansions
- Free tickets to partner events
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