Reception and Membership Associate

Full-time Permanent Associate

Are you ready to join the Purple Dragon family and be a part of something extraordinary? Purple Dragon isn't just your typical family members' club; it's a magical haven where families escape the hustle and bustle of big city life to create unforgettable moments together. We are proud to be recognized as the world’s best family club (with awards to prove it), and we need passionate individuals to help us continue making magic happen.

If you're ready to infuse your career with excitement, joy, and opportunities for growth, keep reading!

As a Receptionist & Membership Associate at Purple Dragon Chelsea, you'll play a vital role in bringing our vision to life. You're the guardian of our members' happiness and the key to creating seamless, worry-free experiences. Your mission is to make every family's visit unforgettable, including tracking our new members' journey with us and helping organize magical birthday parties.

Welcome Heroes
:
Greet our members and visitors, following our impeccable Standards of Service. Effortlessly manage club access and check-in/check-out members like a pro.

Solve Mysteries
:
Respond to inquiries and concerns, ensuring everyone abides by our Club's Terms & Conditions.

Master of Messages
:
Handle bookings, appointments, messages, calls, and emails.

Membership Marvel
:
Lead our members on an enchanting journey, from beginning to end. Handle service-related matters.

Counting Coins
:
Safeguard the reception till and follow all processes to manage transactions.

Experience:

Minimum 1 year of work experience as a Receptionist, Reservations, Sales, or Memberships associate in a 5-star hotel, Members Club, upscale Education, Hospitality, or Retail setting (essential).

Tech:
Practical knowledge of Reception Software, Policies, and Procedures (desired). The ability to use and an eagerness to learn how to use our system and understand our unique procedures are crucial for success in this role.

Multilingual with Arabic as a first or second language preferred.

Your ability to connect with children and adults alike.

Patient, caring, and the epitome of good manners.

Base salary up to £27, 706 per annum, based on 36 hours per week.

A weekly pattern of 4 days, including weekends (4 x 9-hour shifts).

Enjoy 23 days of annual holiday accrual.

The club opens at 9.30 am and closes at 7 pm, so no early or late shifts are required. We also rest between Christmas and New Year's Day.

Recognition and Awards Scheme:
Join a team that values and celebrates excellence. Purple Dragon is proud of its recognition and awards, and as a member of our team, you'll have the opportunity to be a part of this culture of achievement and success.

Job Types: Full-time, Permanent

Are you ready to embark on this enchanting journey with us? If you're passionate, dedicated, and ready to bring a touch of magic to our members' lives, send us your CV. Join us at Purple Dragon and help us create family memories that last a lifetime

• Additional leave per year of service up to 5 years