Group CRM Manager

About the role

We're looking for a CRM Manager who is passionate about creating meaningful connections through data, insight and personalised customer experiences.

This is an exciting opportunity to shape how we communicate with our members, deliver engaging campaigns that strengthen relationships, increase loyalty and enhance every stage of the member journey.

From developing automated customer journeys and targeted communications to optimising our member portal and supporting our evolving loyalty proposition, you'll play a key role in ensuring every interaction feels relevant, thoughtful and on brand.

Working closely with internal teams and external agency partners, you'll combine creativity with data-driven decision making to continually improve campaign performance, member engagement and commercial results.

Why join us?

At Home House, how we connect with our members is just as important as the experiences we create for them. You'll join a collaborative marketing team where fresh ideas are welcomed, innovation is encouraged and every campaign has the opportunity to make a real impact.

Shape the member experience

You'll have the opportunity to influence every stage of the customer journey, creating personalised communications that make members feel recognised, valued and inspired to return time and time again.

Make data meaningful

This role combines strategic thinking with hands-on delivery, giving you the freedom to use customer insight, behavioural data and performance analytics to create smarter campaigns and continuously improve results.

Drive innovation

As we continue to develop our loyalty programme and member portal, you'll play a key role in shaping new customer experiences, introducing automation, testing new ideas and helping evolve how we engage with our members.

Be part of something distinctive

Home House is one of London's most iconic private members' clubs, where exceptional hospitality meets creativity, culture and community. You'll work with passionate colleagues who care deeply about delivering memorable experiences and maintaining the high standards our members expect.

What we offer

• A friendly, inclusive workplace where you can be yourself.
• Training, development and opportunities to grow your career.
• Competitive salary and pension.
• Health care cash-plan and Employee Assistance Programme.
• Gym and retail discounts.
• Complimentary meals on duty.
• Access to both Home House and Home House Studio experiences.
• Stream pay support.
• Employee recognition initiatives and social events.

If you're passionate about customer engagement, thrive on turning insight into action and want to help shape the future of member communications at one of London's most unique private members' clubs, we'd love to hear from you.

Apply today and join us in creating exceptional experiences, one member journey at a time.

Welcome Home.