Inbound Customer Service Manager

Location: Greater London

We Are Trusted By More Than 1400 Clients. Want To Join Our Team?

Responsible for handling inbound and outbound calls to customers or potential clients with the goal of selling products, offering services, collecting feedback, or providing information. The job requires strong communication skills, patience, and persistence.

• Make outbound calls to potential or existing customers.
• Answer incoming calls from customers to address inquiries, resolve issues, or provide information.
• Maintain customer databases by updating contact information and call records.
• Follow up on leads and maintain client relationships.
• Achieve daily/weekly/monthly targets set by the company.
• Handle customer objections or complaints with professionalism and empathy.
• Promote products or services and explain features, prices, and benefits.

A Team Manager is responsible for overseeing a group of employees, guiding them toward achieving team goals, ensuring productivity, and maintaining high performance standards. This role requires leadership, organizational, and interpersonal skills to manage day-to-day operations and team dynamics effectively.

• Supervise and manage the daily operations of the team.
• Set goals and performance targets for team members.
• Monitor performance metrics and provide regular feedback.
• Motivate team members and promote a positive work environment.
• Handle escalations, resolve conflicts, and support problem-solving.
• Conduct training and mentoring to improve team skills.
• Ensure compliance with company policies and procedures.
• Report team performance to higher management regularly.

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