Membership Coordinator

Overview

Homeless Link is the national membership charity for frontline homelessness agencies. With over 700 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.

Our members range from hostels, day centres, street-based outreach work and resettlement support to wider supported housing, health and social care providers. Our members give us legitimacy when we argue for change in policy and practice. Our strength lies in our members; their skills, experience, resources and passion.

We are committed to ensuring all members can engage effectively with us and the Membership Coordinator is a new role which will play a key role in ensuring we maintain this. The Membership Coordinator will act as the primary point of contact for member queries, information requests and complaints, manage a smooth and effective renewal process, and co-ordinate and support our membership events designed to retain members.

The successful candidate will have at least 1 year experience in membership scheme management, customer success or a related role, along with excellent verbal, written communication and IT skills. If this sounds like you and you share our vision of a country free from homelessness, then we would love to hear from you. For full details of the role and how to apply download our Recruitment Pack below

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

Closing Date: 9.00 am on Monday 27th July 2026

• Act as the primary point of contact for member queries, information requests and complaints.
• Manage a smooth and effective renewal process.
• Coordinate and support membership events designed to retain members.

• At least 1 year of experience in membership scheme management, customer success or a related role.
• Excellent verbal and written communication and IT skills.

For full details of the role and how to apply download our Recruitment Pack below.

Recruitment Pack - Membership Coordinator

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.