Residential Concierge- Part time

Residential Concierge at Battersea Power Station

Job title:

Residential Concierge

Reports to Residential Concierge Team Leader

Location:

Battersea Power Station, London, SW11 8BA

Pay /

Schedule:

£15.25 an hour / 5 shifts a month

Working hours:

08:00 – 20:00 / 09:00 – 21:00

Battersea Power Station once provided one fifth of London’s electricity and is now one of London’s most iconic and exciting mixed‑use destinations where people live, work, shop, eat and play.

The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge service to residents so that they love where they live.

• Give residents an exceptional standard of Concierge service in line with our Standard Operating Procedures and demonstrate our unique style of service in all interactions.
• Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what’s on.
• Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
• Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
• Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
• Complete all required learning/training and ensure you’re up to date with standard operating procedures, communications and tasks.
• Always wear the uniform to standard to provide a professional and consistent impression of the Concierge service.

Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.

• Ability to obtain a DBS Criminal Record Check.
• Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
• Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
• Flexibility and a can‑do attitude.

Confidence working alone and prioritising tasks, including during periods of intense workload.

• We’re a certified Great Place to Work.
• You’ll be provided with a uniform at no cost to you.
• You’ll get paid holiday.
• There’s opportunity to work overtime subject to operational demand.
• We offer award winning learning and development to all our people.
• You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money and our financial wellbeing tool to help you plan and manage your finances.
• We run numerous recognition schemes and team events.