Scheduler, Customer Service​/HelpDesk

Our client is looking for an experienced Scheduler to join their small and friendly team. You’ll be responsible for booking and coordinating engineer visits, updating systems, handling customer comunication, and keeping everything running smoothly. If you thrive in a fast-paced environment and love keeping things on track, this could be the role for you! Fully office based Main Responsibilities Liaising with engineers and subcontractors to ensure bookings are made for the correct amount of time and all relevant information is provided to the Customer, Engineer and Subcontractor.

Progress all Calls on service management system, ensuring the current status is correct with no response dates in the past for calls. Update engineer Outlook Calendar with correct information, referencing the call number and any other key information as required. The calendar should mirror the service management system for dates and times. Ensure all booking dates are input into relevant customer portals.

Create and forward RAMS, Booking Forms and Permits for all required appointments Analyse and complete Call Statistics Report, weekly by close of business every Friday and forward to management. Working to KPI Target of 95% of ASQ/SW are booked within the month they were raised and 90% of PM/PPM’s completed in the month they are due Ensure any PM/PPM calls are booked in conjunction with ASQ/SW calls at the same site.

Raising of Call Actions for every call in order to send relevant communication to customer i.e, order acknowledgement, booking date, etc. Raising permits for engineer visits. Accept/win quotes on the system and raise a call for completion. All information to be sent to relevant person for part ordering to ensure job completion. Maintain accurate customer records on company CRM system.

Requirements:
Previous experience of scheduling Excellent organisational skills. Clear and confident communicator. Ability to manage multiple priorities and deadlines. Confident with CRM systems and Microsoft Outlook.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message.

To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.