After Care Customer Adviser

Customer Service & Warranty Administrator Full-Time Permanent | Kirkby | 25k-26k based on exp We are currently recruiting for a Customer Service & Warranty Administrator to join a friendly and supportive team based in Kirkby. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys solving problems, managing processes, and supporting customers. This role is varied and will involve a mixture of customer support, warranty administration, service coordination, and working closely with internal teams.

The Role:

Managing warranty queries and customer issues from start to finish Handling customer conversations, including complaints and challenging situations, in a professional manner Supporting the field sales team with customer requests, order processing, and administration Taking customer payments over the phone when required Managing Fed Ex/delivery-related queries and follow-ups Processing service reports, invoices, and sales orders accurately Updating internal systems and spreadsheets Ensuring tasks are followed through and completed correctly

The Ideal Candidate :
We are looking for someone who is:
Confident dealing with customers and handling difficult conversations Calm under pressure with a problem-solving attitude Highly organised with excellent attention to detail Methodical and able to follow processes through Comfortable working independently and managing their own workload

Experience with in customer service, complaints handling, warranty administration, service support, or a similar administrative role would be highly beneficial. What’s on

Offer:

Permanent full-time position Monday to Friday, 8:30am–5:00pm 25 days holiday Company pension scheme On-site parking Friendly office environment with a supportive team If you are looking for a role where you can use your customer service skills, take ownership of your work, and become a valued member of a close-knit team, we would love to hear from you.