Customer Service Advisor

Fife | Hybrid Working | Temporary Contract We're supporting a well-established organisation in the appointment of a Customer Service Advisor to join their busy team on a temporary contract. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment and takes pride in delivering a high level of customer service. You'll be the first point of contact for customers, handling a variety of enquiries while ensuring a positive customer experience throughout every interaction.

Key responsibilities:

Responding to customer enquiries via telephone, email and online channels Providing accurate information and resolving customer issues efficiently Updating internal systems and maintaining accurate records Escalating more complex enquiries where appropriate Working collaboratively with internal departments to ensure timely resolutions Managing customer expectations and delivering excellent service throughout We're keen to speak with individuals who can demonstrate:
Previous customer service, contact centre or administration experience Excellent communication skills, both written and verbal Strong organisational and multitasking abilities A calm, professional and empathetic approach Confidence using multiple systems and technology platforms The ability to work effectively both independently and as part of a team This is a fantastic opportunity for someone who genuinely enjoys helping others and can deliver a positive customer experience in a busy environment.

Interested? Get in touch for a confidential discussion.