Neighbourhoods and Communities Officer LBHFBorough

Job Details:

Salary range: £43,308 - £45,852 per annum
Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE
and Cobbs Hall, Fulham Palace Road, London SW6 6LL

Hours per week: 36
Contract type: 15 x Permanent
Closing date: 28 July 2026
Contact details for Informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email on or Declan Teague, Head of Neighbourhoods and Communities via email on

About the role

Are you passionate about people, places, and making communities thrive? Do you enjoy being out and about, meeting residents, solving problems, and creating real, lasting impact?

Join us as a Neighbourhoods & Communities Officer and play a central part in shaping neighbourhoods where residents feel safe, supported and proud to live.

This is a hands on, people first role where every day is different. You’ll be the friendly face of the council across a patch of around 400 households, building relationships, supporting residents to sustain their tenancies, tackling issues early and driving improvements that make neighbourhoods cleaner, safer, and more vibrant.

If you love variety, responsibility and making things happen — this role is for you.

Working pattern: No hybrid working, Monday to Friday 9am to 5pm and also working on one Saturday in six from 9.30am to 2pm with a day off in lieu the following week.

What you’ll do

Be a visible, trusted presence on your patch — residents will know you, rely on you, and come to you first.
Own your neighbourhood: from repairs to estate services to community improvements, you’ll be the guardian of your estates.
Solve real problems — from tenancy issues to ASB cases — using a thoughtful, resident centred approach.
Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services.
Lead estate inspections, make sure safety standards are met, and take action on anything that puts residents at risk.
Champion resident engagement — listening to local voices, empowering community groups and driving small projects that make a big difference.
Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice.
Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed.
Welcome new tenants, carry out sign ups, viewings and six week visits and set people up for success in their new homes.
Respond to emergencies on estates with calm, empathy and practical support.

Everything you do will contribute to safer, happier, better connected neighbourhoods.

About you

This role is all about attitude, ownership and emotional intelligence. We’re looking for someone who brings:
A naturally empathetic, curious approach to understanding residents and their neighbourhoods.
Great communication skills — you enjoy working with people from all walks of life
Problem solving ability — you stay calm, get the facts and follow issues through to the end
Strong organisation skills — you can juggle priorities and still deliver quality
Confidence using data and insight to improve services
Creativity and flexibility — you adapt, try new approaches and think differently
A commitment to excellent customer service — every interaction matters
Team spirit — you collaborate well and build strong working relationships
Experience in customer service (in any sector!) is essential — housing experience is great but not required.

Why join us?
At H&F, we’re passionate about helping residents live the best lives they can. You’ll:
Work autonomously, with no two days the same
See the direct impact of your work
Build real relationships with residents and partners
Work in a supportive team that values creativity, inclusion and emotional intelligence
Have opportunities to learn, develop and grow

If you want a job where you make a real difference, this is it.

Please view the Role Profile for more information on the role

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and…