Complaints & Service Improvement Lead
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-18
Listing for:
Daniel Owen Ltd.
Full Time, Seasonal/Temporary
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location: Greater London
Daniel Owen Ltd. represents a well-known client in East London seeking a Housing Complaints and Service Improvement Manager on a temp ongoing basis. The role leads a high-volume complaints function, delivering resident-focused improvements while ensuring compliance with the Housing Ombudsman’s Code.
The post requires 36 hours per week, on-site in East London, and a strong track record in social housing. Umbrella rate is £325.86 per day, with an emphasis on service design and stakeholder
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